Returns & Exchanges
At Clay's Bakery, we strive for perfection in every bite, but due to the perishable nature of our artisanal baked goods, we cannot accept physical returns. If your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Inspect Your Order
Upon delivery, please immediately check your baked goods for any signs of damage during transit or discrepancies from your order confirmation.
Document the Issue
Take clear photographs of the product and the packaging if there are visible defects or if the wrong items were received.
Contact Our Team
Email our support desk at [email protected] within 24 hours of receipt, including your order number and the photos of the issue.
Resolution Processing
Our kitchen team will review your claim and process a store credit, refund, or priority reshipment of your fresh treats within 48 hours.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing