Frequently Asked Questions
Everything you need to know about our fresh-baked goods and delivery.
How do you ensure the freshness of my order during shipping?
All Clay's Bakery treats are baked to order and vacuum-sealed immediately. We use insulated packaging and thermal liners to ensure your items arrive as fresh as if they just came out of our oven.
Do you offer options for specific dietary restrictions?
Yes, we offer a dedicated range of gluten-free, vegan, and nut-free products. You can filter these options using the 'Dietary Needs' menu on our shop page.
What is the standard delivery timeframe?
We process orders within 1-2 business days. Once shipped, standard delivery takes 2-3 days, while express shipping ensures overnight arrival to maintain peak quality.
Can I schedule a delivery for a specific future date?
Absolutely! During the checkout process, you can select a 'Desired Delivery Date' from our calendar to ensure your treats arrive perfectly timed for your special event.
What is your return policy for perishable food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied with the quality, please contact us within 24 hours for a full refund or replacement.
How should I store my baked goods once they arrive?
Each order includes a care card. Generally, we recommend consuming products within 3 days or freezing them in airtight containers for up to 3 months to preserve flavor.